FAQ
Frequently asked questions
The questions I am asked most, with answers that follow my terms and conditions. Business clients and consumers have different terms, so they are answered separately.
For business clients
Read the full termsWhat does a website cost?
There are no fixed prices on this site: every project gets its own quote after we have talked about what you want to build. The quote states what is included and when you pay (milestones). Prices are exclusive of VAT, and a quote is valid for 30 days unless it says otherwise. Work outside the quote is only done after your approval, at €65 per hour excluding VAT, with a written estimate first.
How does a project work, and how many revisions are included?
You start with the contact form or an email, and I reply by email. As standard there are at most two rounds of feedback per phase; you give your feedback in one bundle within 5 business days after each concept. The work is delivered, for example, through a staging environment, and you have 10 business days to accept it unless the quote says otherwise.
Which technology do you use?
Every site is a custom build in Next.js and React, with Three.js where there is 3D, shipped on Vercel. The sites are made to be fast, responsive and accessible. This website is built the same way.
Who owns the website and the code?
After full payment you receive a licence for the work made specifically for you: perpetual, worldwide, royalty-free and non-exclusive, for use, publication and adaptation for your business. My own components, tools and templates stay mine, and software from third parties keeps its own licence. A full transfer of copyright is possible through a separate written deed.
Do you also do hosting, maintenance and support?
Hosting and domain management only if the quote includes them. A domain is normally registered in your name. After delivery I offer care packages for maintenance and support: ask me what a care package includes. Without such an agreement, maintenance, security updates and support are not included, and a free repair period only applies if the quote states it. If we part ways you receive access to, or an export of, the agreed work (help with the handover may cost extra).
For consumers
Read the full termsWhat does it cost, and are there hidden costs?
For consumers the price is stated including VAT and any extra costs that are known in advance. There are no hidden costs. Costs of third parties are only charged if we agreed that clearly beforehand. Extra work or changes that raise the price are only done after clear information about the costs and your explicit consent.
Can I change my mind (right of withdrawal)?
For an agreement made at a distance you normally have a 14-day cooling-off period. During that period I only start the work if you explicitly ask me to; if you then withdraw, you pay an amount that matches the work already done. You can withdraw by email to contact@voltairstudio.com, and you do not have to use the model form. By law the right can lapse for some services; if that applies to your order, I tell you before the agreement is made.
What if something does not work as agreed?
A digital service or product must match what we agreed, including the agreed functionality and, where the law requires it, updates such as security updates. A repair period I offer voluntarily never limits your legal rights. Where the law requires it, I fix a defect free of charge within a reasonable time, or give you another legal remedy.
Can I cancel a care package or another recurring service?
For a recurring service the quote states the duration, price, billing frequency and cancellation options. I do not make recurring agreements with consumers for an initial term of more than one year, and a fixed term is not renewed by itself for another fixed term. If the agreement just carries on after the first term, it runs for an indefinite period and you can end it at any time with at most one month’s notice, in the same way you entered into it.
Who owns the result, and may you show my project?
The agreement states which rights of use you receive. Software from third parties and open-source licences keep applying. You do not become owner of software or components I cannot transfer, but you keep the agreed rights to use your end product. I only use work made for a consumer in my portfolio or as a reference with your prior, explicit consent, and you can withdraw that consent at any time for future use.
Something else you want to know?
Ask me by email or through the form. I reply by email.